Although some may question it, architecture is essentially a service industry. And like in all services, the process itself (meetings, invoices, payments) can be just as important as the end result (the finished project). At the end of the day, if you offer a coherent, efficient and well-structured service that complements a good design, clients will be satisfied and are likely to return. They will also spread the word and recommend the office, which is ultimately the best way for design professionals to build a good reputation and attract new customers.
Many boxes must be checked to provide a good service. But perhaps one of the most crucial involves billing and payments, which are vital for cashflow and thus fundamental for businesses. In project-based industries like architecture and design, fees are usually paid out in various installments defined by specific time frames, from the initial design delivery to construction. Therefore, receiving a consistent, predictable income in all stages is indispensable; it avoids non-payments and delays that can hinder project delivery and cause complicated situations.